We want you to truly adore your items, just as much as we do! If, for any reason, you're not completely satisfied or would like to exchange them for something else, we're here to assist you. Simply reach out to us via email at hello@helpenpets.com within 30 days of receiving your package to initiate the process.

For exchanges, we provide free return shipping. Please note that customers are responsible for the shipping costs associated with returns.

If you receive damaged items or we mistakenly sent you the wrong item, please send us an email and we will promptly correct the situation.